Month: July 2026

Dear Customers,

On July 19, as a result of a large-scale enemy attack on the Kyiv region, one of Nova Global’s key customs and logistics terminals was destroyed.

Unfortunately, shipments from international online stores and marketplaces that were located at the terminal during the attack were destroyed.

We recommend checking the current status of your shipment in the Tracking section on the Nova Global website.

If your shipment was affected by this incident, any further resolution of the matter will be handled in accordance with the policies of the seller or marketplace where the order was placed.

Thank you for your understanding, support, and trust!

Dear Customers and Partners,

On July 19, as a result of a large-scale enemy attack on the Kyiv region, one of Nova Global’s key customs and logistics terminals was destroyed.

The terminal was responsible for customs clearance and the subsequent distribution of international shipments across Ukraine.

Unfortunately, the international shipments and cargo that were located at the terminal during the attack were destroyed.

Nova Global promptly activated its backup capacity and redirected logistics operations and customs clearance processes to another terminal.

We sincerely thank you for your understanding, support, and trust!

Dear customers,

We would like to inform you about important changes to customs clearance rules that came into effect on July 1.

From now on, all C2C parcels (from an individual to an individual) arriving in Romania from countries outside the European Union must be processed through the H1 customs declaration.

To submit the H1 declaration, Romanian customs authorities require the EORI number of the recipient (the importer — an individual).

What does this mean for recipients?

Currently, the process of obtaining an EORI number for individuals in Romania is not automated and may take a significant amount of time.

Based on our experience, obtaining an EORI number and completing further customs clearance procedures may take up to 14 days.

What should you do?

Nova Post Romania is currently informing recipients about these changes and can provide detailed step-by-step instructions on how to obtain an EORI number.

At the same time, our local partner, together with colleagues, is working on finding a systematic solution to simplify this process. Currently, there are no alternative customs clearance options available.

Please take these changes into account when planning deliveries to Romania. Due to the requirement for the recipient to obtain an EORI number, customs clearance may be delayed by up to 14 days.